PATIENT GUIDE

Know What to Expect at Every Step

Practical guidance for booking, preparing for and attending a clinic appointment.

A patient using a phone to plan a clinic visit

YOUR VISIT

Your appointment, in 4 simple steps

A concise guide to planning and attending your visit.

  1. Book

    Choose your clinic, doctor and time.

  2. Prepare

    Bring ID, medicines and any reports.

  3. Check in

    Arrive a few minutes before your visit.

  4. Follow up

    Get your care plan and next steps.

VISIT CHECKLIST

Practical guidance for patients

Contact the selected clinic when your visit has special preparation, payment or accessibility requirements.

What should I bring?

Bring identification, current medicines and any reports, imaging, prescriptions or referral documents relevant to your visit.

How do payment and insurance work?

Payment and insurance arrangements vary by clinic and treatment. Contact the selected clinic before your visit for current information.

How do I cancel or reschedule?

Contact the selected clinic as early as possible and quote the appointment reference.

Can I request accessibility support?

Yes. Contact the clinic before your visit and describe the support that would help you access the appointment.

What if I need urgent help?

Online booking is not an emergency service. If you believe there is an immediate danger, use the emergency service available in your location.

CONTACT & LOCATIONS

Care, close to home

Find clinic addresses, opening hours and contact details, then choose the location that works for you.

Book An Appointment

Choose a doctor, date and available time, then enter patient details.

Visit details

Appointment date

Patient details