Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

• name, age, date of birth, gender, contact details, and address;
• appointment, clinic, clinician, and communication preferences;
• health information, reports, prescriptions, referral details, and consultation records where required to provide care;
• payment or transaction information processed through authorised channels;
• technical information such as device, browser, IP address, cookies, and website usage data; and
• information you choose to share through forms, email, WhatsApp, phone calls, or clinic visits.

2. Why We Use Information

We may use your information to:

• book, confirm, reschedule, and manage appointments;
• provide healthcare services and maintain relevant records;
• communicate about your appointment, care, payments, or clinic updates;
• respond to questions, feedback, or support requests;
• meet legal, regulatory, safety, billing, and record-keeping obligations; and
• improve website functionality and service quality.

We will seek consent where required by applicable law and will use personal data only for the purposes communicated to you or otherwise permitted by law.

3. Health Information

Health information is sensitive. Access is limited to authorised people who need it to provide care, manage clinic operations, meet legal obligations, or support systems under appropriate safeguards.

We do not use health information for unrelated marketing without an appropriate lawful basis or consent.

4. Sharing Information

We may share information only where necessary with:

• treating clinicians and authorised clinic personnel;
• laboratories, diagnostic providers, pharmacies, insurers, or referral providers involved in your care;
• technology, hosting, payment, messaging, and operational service providers acting on our instructions;
• government authorities, regulators, courts, or law-enforcement agencies where required by law; and
• another healthcare provider when you request or consent to the sharing.

If Centrum Clinic uses ABDM or ABHA-enabled services, health-record sharing should be consent-based and limited to the purpose and duration you approve.

5. Cookies and Website Analytics

We may use essential cookies to make the website work and limited analytics tools to understand website use. You can control cookies through your browser settings. Disabling some cookies may affect website functionality.

6. Data Retention

We retain personal and health information only for as long as needed for care, operations, legal obligations, dispute resolution, and record-retention requirements. Exact retention periods are maintained in the clinic's internal retention schedule.

7. Security

We use reasonable technical, organisational, and access-control measures to protect information. No online service can guarantee absolute security; please contact us promptly if you believe your information has been accessed or used improperly.

8. Your Choices and Rights

Subject to applicable law, you may request access to, correction of, or information about your personal data; withdraw consent where processing relies on consent; and raise a privacy concern or grievance.

To make a request, contact info@centrum.com or 92122 14411. We may need to verify your identity before acting on a request.

9. Children's Information

For patients who are children, information should be provided by or managed with the parent or lawful guardian, as required by applicable law and clinic procedures.

10. Updates and Contact

We may update this Privacy Policy from time to time. The current version will always show its “Last updated” date.

Data Fiduciary / Clinic entity: Centrum Clinic

Privacy and grievance contact: info@centrum.com or 92122 14411